Here for you
A question about a dress, your size or an order? We’re here to help you choose with confidence.
01 / Email us
Include your order number and the email used at checkout. Never send passwords or payment-card details.
Email us first for the correct return destination and instructions. Please do not send a parcel to the address on its original label.
02 / Customer care hours
Monday–Friday · 10:00–18:00 · Europe/Sofia
These are the same email support hours, converted for the current week. Daylight-saving changes may shift local times.
We aim to reply within 2 business days. Messages received outside these hours are handled on the next working day. Public holidays may affect response times.
Email us
Do not include passwords or payment-card details. We aim to reply within 2 business days.
