Here for you

Your order, step by step

Follow your parcel and find a clear answer if something needs attention.

Find your dispatch email

Use the tracking number in your dispatch email. Your order number and tracking number are different. You can also follow the secure order-status link in your confirmation email.

Open order tracking

  1. Preparing your order

  2. Shipment confirmed

  3. In transit

  4. Delivered

No tracking update yet?

A tracking number may appear before the first carrier scan. Check your dispatch email and allow time for the next scan. If the expected delivery window has passed, contact us.

More than one parcel?

Items may travel separately. Check each dispatch email and tracking number; one delivered parcel does not necessarily complete your order.

Something does not look right?

For a stalled, missing or damaged parcel, email your order number and a short description. Keep packaging and photos for damaged items. We remain your point of contact.