Here for you
Returns, with a clear next step
Choose your delivery region for a quick overview. The complete terms below explain eligibility, postage and refunds.
Where applicable, notify us within 14 calendar days of receipt, then send the goods within the following 14 days. Statutory withdrawal rights apply.
Voluntary returns: request within 7 days of the last delivery, then post within 7 days of the request. Items must meet the conditions below.
Email your country and order number so we can explain the rights and remedies for your purchase. Additional voluntary change-of-mind returns are not offered outside US deliveries.
Email us for the correct return address before posting. Change-of-mind return postage is paid by you; necessary costs for faulty or incorrect goods are covered by us.
Email your order number, item and request.
Receive the correct return address and instructions.
Send the eligible item back and retain proof of postage.
Refunds go to the original payment method, according to the applicable policy deadlines.
Refund policy
Returns, made clear
Need help with the fit or with an order? Code Elegance is your point of contact, wherever your order was delivered. We will guide you through the return steps and confirm the correct destination before you post anything.
Start by emailing code.elegance.store@gmail.com with your order number, items and destination. For a statutory withdrawal, a clear statement that you wish to cancel is sufficient; no reason is required. We provide the appropriate return instructions and address. Do not send items to an address on the parcel without checking it with us.
EU/EEA and UK consumers
Where the statutory online-purchase withdrawal right applies, notify us within 14 calendar days after receiving your goods. For one order delivered in separate parcels, the period begins when the last item is received. Send the goods back within 14 days after notifying us. You may inspect them as you would in a shop; you are responsible only for diminished value caused by handling beyond what is needed to establish their nature, characteristics and functioning. Keep tags and packaging where possible; they are not an absolute condition of a statutory withdrawal.
For a full statutory withdrawal, we refund the price paid and the least expensive standard outbound delivery charge. We refund using the original payment method within 14 days of receiving your withdrawal notice; we may withhold the refund until receiving the goods or evidence of their return, whichever is earlier. You pay direct return postage for a change of mind. We cover necessary return costs for faulty, damaged or incorrect goods. Code Elegance handles your request directly and remains responsible for applicable consumer rights.
US voluntary returns
Request a return within 7 days of delivery of the last item and post it within 7 days of the request. Clothing must be unworn with original tags and the clear garment bag with its SKU label. Change-of-mind return postage is your responsibility; original shipping and handling are not refunded under this voluntary policy. Allow 5–7 business days after warehouse receipt for return processing, then bank processing time. Code Elegance issues your refund to the original payment method.
International orders, exchanges and exceptions
For EU/EEA and UK orders, the withdrawal process described above applies wherever required by law. For other international destinations, email us with your country and order number: we will explain the rights and remedies that apply to your purchase. Outside US deliveries we do not offer an additional voluntary change-of-mind programme beyond applicable legal rights. Direct exchanges are not offered; a return and a separate new order may be arranged where eligible. Sale dresses retain statutory rights. Any lawful product-specific hygiene or customised-item exception must be disclosed before purchase.
Return postage and destination
We confirm the correct return address and instructions by email. The return destination may be in a different country from your delivery address. For a change of mind, you arrange and pay direct return postage; use a tracked service and keep proof of posting. Contact us before ordering if you need guidance on likely return costs. Necessary return costs for faulty, damaged or incorrect goods are covered by us. Do not send a parcel back to the sender address on its label without checking it with us.
Faulty or incorrect goods
Contact us promptly with photos and the order number so we can arrange a remedy. The 7-day voluntary policy does not limit statutory guarantees or defect claims; EU consumers have a minimum two-year legal guarantee for non-conforming goods, and other mandatory local rights may apply.